This website www.journeyoftheheart.au also known as www.karencurran.au, and theheartofus.au * are operated by Karen Curran ~ The Heart of Us and for this document will be referred to as the collective 'we'. We are committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au.
Other web domain names are theheartofus.com.au | karencurran.com.au | karencurran.com

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Location of Services and Jurisdiction

Australia

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INFORMATION WE COLLECT

When you visit our website or use our products and services, we may gather certain information about you. This may include personal details such as your name, address, email address, phone number, geographic location, support queries, blog comments, and social media handles (collectively referred to as ‘Personal Data’).

Our services are intended for individuals aged 18 and older. We do not knowingly collect Personal Data from anyone under the age of 18. If we discover that a child under 18 has provided us with Personal Data, we will take steps to delete the information as quickly as possible. If you are a parent or guardian and believe that your child has shared Personal Data without your consent, please contact us.

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Cookies

A cookie is a small file stored in your web browser that gathers data about your browsing habits. Cookies enable websites to customise their settings to better suit your preferences and needs. They do not access any information stored on your computer or personal details, such as your name, address, email, or phone number. Most web browsers accept cookies automatically, but you can choose to block them by adjusting your browser settings. Please note, however, that disabling cookies may limit your ability to fully utilise our website's features.

Our website uses cookies to analyse traffic, facilitate social media interactions (e.g., sharing and liking), and enhance your overall browsing experience. Additionally, cookies may be employed to display relevant advertisements through third-party services like Google Ads and Facebook Ads. These ads may appear on our website or other sites you visit.

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HOW WE USE YOUR INFORMATION

Personal Data:

We use the information collected to provide and enhance our services, which may include:

• Communicating with you.

• Offering technical support.

• Sending updates and offers.

• Sharing useful content.

• Measuring customer satisfaction.

• Providing a personalised website experience.

Marketing communications will only be sent if you have opted in or subscribed. You can unsubscribe from these communications at any time by using the provided link or contacting us directly. Your request will be promptly processed.
 

Non-Personal Data:

We may also use aggregated and anonymised information to improve our services. This includes:

• Managing and administering our website.

• Producing reports and analytics.

• Advertising our products and services.

• Understanding user preferences and improving customer experiences.

Please note that any information you make publicly available, such as blog comments or testimonials, may be visible to others. Even if you remove this information, copies may remain in cached or archived pages or be saved by others.

 

Sharing Your Information with Third Parties

We do not sell or trade Personal Data or any customer information.

Your Personal Data is shared with third-party suppliers only when necessary, such as for legal compliance, fulfilling goods or services you’ve purchased, processing payments, or safeguarding our copyrights, trademarks, and other legal rights. When we share your data with service providers, we ensure they adhere to our privacy standards and applicable laws. Furthermore, our agreements with third parties strictly prohibit the use of your Personal Data for any purposes beyond those for which it was shared.

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Disclosure of Your Information

We may occasionally need to disclose certain information, including Personal Data, to comply with legal obligations such as laws, regulations, court orders, subpoenas, warrants, or law enforcement requests. Personal Data may also be used to protect the rights, property, or safety of this business, our customers, or third parties.

Any disclosure of Personal Data will be made in good faith and only under the circumstances outlined above.

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Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information.

 

However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 5 years or more as required by law. In the event of this business closing all personal information will be destroyed.

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Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information including current email address is up to date in order to provide services to you. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

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Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing by email at info (at) theheartofus.com.au.
We may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information, we may require identification from you before releasing the requested information.

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Links to Other Websites

Our website may include links to external websites for your convenience. However, these links do not imply sponsorship, endorsement, or approval of the external sites. Please note that we are not responsible for the privacy practices of other websites. We encourage you to review the privacy policies of any external sites you visit. This privacy policy applies exclusively to data collected by this website.

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Policy Updates

​This Policy may change from time to time and is available on this website.

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Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us via the Contact form.

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Your Privacy is important to us ...

Only the minimal details are required to purchase actual products on this website.

We offer various payment options such as PayPal, Stripe and Direct Deposit and only the necessary details to operate the transactions and delivery of products or services will be accessed by those providers only. We have no access to payment details.
Thank you.​

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If you have any queries you can Contact Karen here.

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